Customer Service Advisor/Telephone Interviewer

Job Status:                   Temporary ongoing
Start Date:                  ASAP
Hours:                          Full Time Monday to Thursday
Hourly Pay Rate:        £11.50 + £1.39p holiday pay = £12.89 Combined

Hours:                           9am to 7pm Monday to Thursday – 37 hours weekly.

Applicants:

You will have solid customer service/call centre experience and have fantastic communication/social  skills, you must be able to relate to others and you should be naturally friendly and approachable and have great all-round IT skills.

You should be available to start straight away and be available long term.

Employer Overview:

Due to high business levels my client requires new team members and expect the temporary assignments to last a minimum of 3 months.  Initial interviews will be held on Teams/telephone and if selected you will be offered an on-site trial/assessment (3 hours), if successful you will be offered a start date.

The South Shields location is within 5 minutes of central bus and metro routes in South Shields and free car parking is available on site.  Free teas and coffees are provided in the office.

Employer Culture:

Relaxed, positive, vibrant and supportive and structured working environment

Flexible attitude to individual daily workload management as long as call targets are met

Casual dress code

Ideal Candidates:

·        Customer Service/Call Centre experience is advantageous,

·        Confident, clear communicator

·        Naturally friendly

·        Good listener

·        Assertive

·        Good attention to detail/accuracy

·        IT literate

·        Self-motivated

·        Hard working

Role Description:

On behalf of your clients (education/course providers) you will telephone current and former students to gain invaluable feedback on courses they have attended. This information is then used by the learning providers to plan/improve training effectiveness, gain funding and to improve courses for future students.

There is no selling involved within the role as you are simply calling the students to conduct post training research. Solid training is provided, and continued support is always available.